Privacy Policy

Growzo ("we", "us") makes two Shopify apps, Trisend and UseMate, and runs this website. This policy covers this website and the emails we send as Growzo. What each app does with a store's own data is covered by theTrisend privacy policy and the UseMate privacy policy.

1. Who we keep data about

• People who sign up on this website for our emails.
• Owners of stores that install Trisend or UseMate.
• Affiliates who refer stores to us.

We never receive or keep data about a store's customers (shoppers). That data stays inside the apps.

2. What we keep

• From the sign-up form: your email address and, if you give them, your first name and store address; which app you are interested in; the page you signed up on; and how you reached us (for example a campaign or an affiliate link).
• From the apps, when a store installs one: the store's Shopify address and name, the owner's name and email address, whether it is a development store, the plan and its monthly price, and a short record of app activity: install, setup steps finished, first result, getting close to a plan limit, the last time the app was opened, and uninstall.
• From Shopify's Partner platform: the charges a store paid for an app.
• About our emails: which emails we sent you, whether each was delivered, opened or clicked, and whether it bounced or was marked as spam.
• About affiliates: name, email address, referral code, the stores they referred and the payouts we made.

We do not keep your IP address. To stop abuse of the sign-up form we keep a one-way scrambled form (hash) of it. Separately from all of the above, we keep a research list of online stores with facts read from their public homepage (for example which tools the store uses). That list holds no email addresses and nobody on it is sent our marketing emails.

3. How we use it

• To send the emails you asked for, and to send store owners emails about the app they installed: setup help, tips, plan and usage notices.
• To see which stores installed our apps, how setup is going, and what the apps earn.
• To learn which pages, campaigns and affiliates bring people to us, and to pay affiliates.
• To keep the service safe.

We do not sell data, share it for advertising, or buy email lists.

4. Emails and unsubscribing

Every email from us has a one-click unsubscribe link and our postal address. After you unsubscribe we stop marketing emails to that address. If an email to you bounces or you mark one as spam, we never email that address again. Development and test stores do not get these emails.

5. Cookies and tracking

This website sets no cookies and runs no advertising or analytics trackers. If you arrive from a campaign or an affiliate link, your browser remembers that source in its local storage for 90 days, and it is sent to us only if you fill in the sign-up form. Our emails use a small image and redirected links to record opens and clicks. The fonts on this site are loaded from Google Fonts.

6. Who handles data for us

• Amazon Web Services (SES): sends our emails.
• Hetzner: servers and database.
• Shopify: the source of store and billing information for our apps.

7. How long we keep it

• Website sign-ups: until you ask us to delete them. Unsubscribing stops the emails but keeps the record, so that we do not email you again by mistake.
• Stores: when Shopify tells us to erase a store (48 hours after an uninstall), we delete the store, its activity record and its owner's details, unless the owner also signed up on this website or has another store with us.
• Bounced and spam-complaint addresses: kept on a do-not-email list.
• Backups: encrypted, and deleted after 14 days.

8. Your rights

You can ask to see, correct or delete the data we hold about you, or object to how we use it. Write tosupport@growzo.app from the address concerned and we will answer within 30 days. If you are in the EU or UK you can also complain to your data protection authority.

9. Children

Growzo is for businesses. We do not knowingly keep data about anyone under 16.

10. Changes

When we change this policy we post the new version here and update the date at the top.

11. Contact

Growzo, 6/A, Road-4, Plot-2, Mirpur, Dhaka-1216, Bangladesh. support@growzo.app